Return Policy

We want customers to receive the correct parts and be satisfied with their order. Because many of our products are industrial parts, heavy items, freight items, and specialty components, all returns must follow the policy below.

 

Return Window

Returns may be accepted within 30 days of the original purchase date. Items must be new, unused, uninstalled, undamaged, and in resalable condition with all original packaging, parts, manuals, labels, and accessories included.

 

Return Authorization Required

All returns must be approved before being shipped back. Customers must contact us to request a Return Merchandise Authorization, also known as an RMA. Returns sent back without prior approval may be refused or returned to the customer at the customer’s expense.

 

Customer Responsibility for Return Shipping

The customer is responsible for all return shipping costs unless we shipped the wrong item or made an error with the order. Original shipping charges are non-refundable. If a return is approved, the customer is responsible for packaging the item properly and making sure it arrives back to us without damage.

We recommend using a trackable shipping method and purchasing shipping insurance. We are not responsible for returns that are lost or damaged in transit.

 

Restocking Fee

Approved returns may be subject to a restocking fee of up to 25%. The restocking fee helps cover inspection, handling, repackaging, payment processing, and inventory costs. The final refund amount will be determined after the returned item has been received and inspected.

 

Non-Returnable Items

The following items are not eligible for return:

• Installed, used, damaged, modified, or altered items

• Special-order items

• Custom-made or custom-assembled items

• Cut hose, custom hose assemblies, or cut-to-length materials

• Electrical parts, switches, solenoids, or controls

• Seals, gaskets, repair kits, or opened packaged components

• Clearance, closeout, discontinued, or final-sale items

• Items damaged due to improper installation, misuse, abuse, or lack of maintenance

• Freight items that have been accepted with visible damage not noted on the delivery paperwork

 

Freight and Damage Claims

Customers are responsible for inspecting all shipments at the time of delivery. If an item arrives damaged, the damage must be noted with the carrier before accepting delivery. Please take photos of the packaging, product, and delivery paperwork and contact us as soon as possible.

Freight damage claims may be denied if the shipment is signed for as received in good condition.

 

Defective Items

If you believe an item is defective, contact us before returning it. Defective items may be covered by the manufacturer’s warranty. Warranty coverage does not include labor, installation costs, downtime, equipment damage, or other related expenses unless required by law or approved in writing.

 

Refunds

Refunds are issued only after the returned item has been received, inspected, and approved. Refunds will be issued to the original payment method when possible. Shipping charges, freight charges, handling fees, and other non-refundable costs will be deducted from the refund.

If the returned item is used, damaged, incomplete, installed, or not in resalable condition, the return may be denied or the refund may be reduced.

 

Order Cancellations

Orders may be canceled only if they have not already shipped, been processed, been special ordered, or entered production. Special-order, custom, or non-stock items may not be cancelable once ordered.

By placing an order, the customer agrees to this return policy.